1) ORDER PROCESSING: We ask all customers to allow 5-7 business days for transit of in stock items. You will receive a confirmation of your order shortly after the order is placed. And, a tracking number after the order is shipped.
2) CUSTOM ORDER PROCESSING: Custom Christmas tree skirts can take 1-2 weeks to create because they are not stocked in advance and will be assembled to your specs. If you do not specify a delivery date in the Comments area of the cart, I will ship after the payment in full and the skirt/s is/are completed.
3) WHAT NEXT? After the custom tree skirt order is placed, you will receive a call or a brief questionnaire by email. Please complete it and return it as soon as possible. The questions will help me understand your decorating style and home decor. With it, I will have a better idea of what type/color of accents to use and how to layout your skirt. I will work closely with you to make sure that the final product incorporates the options that you selected and is beautiful. You will receive photos of the final layout for your approval before the work begins. Your form and personal information are kept in the strictest confidence.
4) ORDER DUE DATE: If you need your order by a certain date, be sure to enter your "need-by" date in the Comments area of your order form. I will notify you if we can not ship in time. We are not responsible for any claims arising from an unshipped order or missed delivery date if we (1) are not notified of a due date, (2) sent you correspondence regarding your order to which you did not reply or (3) are not notified of due date but the order ships within the delivery time frame specified on our website (4) The ship-to address on your order is not correct.5)
REAL-TIME ORDER PROCESSING: All order payments are processed in "real" time" which means your credit/debit card or checking account (e-checks
only) is credited/debited at the end of the transaction.
6) CLEARANCE: ALL CLEARANCE SALES ARE FINAL. No returns. CUSTOM ORDERS: No refunds after your final approval and work commences.
7) CUSTOM TREE SKIRT ORDER CANCELLATIONS: If
you cancel after you have already made a deposit on your Custom
Christmas Tree Skirt and before the work begins on your order, you
will receive a full refund. If we have purchased materials (fabric, decorations, trim, lining etc.) for your custom ornament tree skirt and you cancel thereafter, the
cost of those materials will be deducted from your refund. Sorry, but
no refunds or cancellations for a custom Christmas ornament tree skirt
once materials have been purchased and the final layout is approved or
work begun or the skirt completed and/or shipped.
8) SHIPPING ADDRESS:
Please double check the delivery address on your
order. I will ship to the delivery address your order. We are not
responsible for late or
missed deliveries if the address on the original order was not entered
correctly during the ordering process. Carrier fees for an order
returned to us as undeliverable will be deducted from any refund due.
Carrier fees for locating a bad address will also be deducted from a
refund or charged to your account. For your protection, Gift orders will require a signature at delivery.
Thanks for your order. I appreciate your business!